NEW PRODUCT DEVELOPMENT PROFESSIONAL with experience successfully executing company roadmaps, identifying solutions to minimize costs and streamlining workflow that supported company revenue growth. Demonstrated ability to monitor products delivered and projects installed according to plans, taking corrective actions to further process improvement.
Strengths include:
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Established and ran NetApp OEM Program with business partners assuring timely introduction and delivery of new commercial products and platforms into market.
Drove new revenues to well above $5,000,000 in first few weeks, then grew quarterly revenue to over $50,000,000.
Led cross-functional teams across three companies, building synergy and ensuring ambitious milestones are achieved and the overall program on target and on schedule.
Defined and improved product release and process milestones tightly integrating all departments (NetApp and suppliers, IBM, and Jabil) for high productivity.
Executed procedures, prioritizing development and integration tasks and resources among the three companies for efficient order fulfillment.
Set tight timelines that drove 13 major releases that all had on-time delivery and on-budget over a three year period.
Developed and established new processes to accommodate uniqueness of the OEM IBM business to satisfy both, NetApp and IBM requirements and solidified strategic alliance.
Designed and integrated tools to track and monitor flow of transactions with additional checks and balances to assure continuous success of the OEM business.
Defined and setup processes establishing essential tool to drive and to measure the success of the IBM OEM program.
Created global project plans with milestones that allowed for proper forecasting and resource requirements and provided effective “what—if” analysis for strategic decisions.
Improved process by implementing and strictly enforcing roadmap, outlining deliverables, and resource requirements, substantially reducing costs and risks.
Provided on-time and on-budget for global launch project management of new products winning important major customers for USA, Australia, and Europe wide installations.
Setup efficient escalation procedures ensuring customer service personnel proper training to become self-sufficient while freeing up valuable engineering resources by 70%.
Updated and streamlined test plans and automated procedures, improving task database, reducing testing time and increasing quality of product releases from 30% to 100%.
Selected and deployed QA tools, performance and benchmark products to automate QA processes making them reproducible, repeatable, comprehensible, and properly documented. ROI of test automation tools reached within two weeks.
Led efforts with cross-functional teams achieving full system acceptance and customer sign-off on various critical international system installations and generating revenues well over $75,000,000.
Designed web pages as expeditious communication tool between manufacturing and customer support groups.
Facilitated between internal and external team and established processes to more readily and efficiently resolve critical incidents thus improving customer satisfaction.
Compiled requirements and resources for complete system solutions and created and executed project plans for RFQs to win multi-million dollar customer contracts.
Program Manager / Operations 2005 – 2009
President + Architect, Sr. Consultant 2004 – 2005
Developed test scenarios and technical feedback for development of Java/Web based solution for video-conferencing, "Impulse Video".
Explored opportunities and created business plans applying innovative technologies for broadcast convergence and media-interactive toys.
Provided marketing analysis, roadmap, configuration, deployment, test and review, business consulting for emerging customer companies.
Built and Configured PCs and Servers for a secure networking environment.
(FuzeLink™, a virtual bookmarking tool that links broadcast content to related web content with one click.)
Director Projects 2001 – 2004
Drove hardware R&D and software development in-house and with contractors and partners in California and abroad (ASIC and PCB, web and database applications).
Identified and explored vertical market opportunities for company growth in their market.
Published white papers, presentation portfolios and handouts for fairs.
Oversaw and prepared presentations and product demos, conferences.
Director QA 2000 – 2001
Manager Product Support 1998 – 2000
Technical Support, Product Mgmt. 1996 – 1998
Pre and Post Sales Telecommunication
Customization Project Manager 1992 – 1996
Program management, supervising on-site and off-shore cross-functional international teams
Negotiating with partners, suppliers, vendors, customers
Creating and executing the companies' roadmaps, identifying solutions to minimize costs and streamlining workflow
Monitoring products delivered and projects installed according to plans, taking corrective actions to further process improvement
System development life cycle, new product introduction, release management
Tracking tasks and interdependencies, prioritizing, resource leveling in adherence to project management principles
Staffing and budget planning, performance monitoring, communication between cross-functional groups
Defining escalation procedures, with all goals and milestones met and response times minimized
Created product localization and customization, technical publication of well over 200 user guides, installation plans, acceptance documentation, configuration management within two years.
Created sets of presentations of Unisys Telephony solutions (Telecomm Network Configuration, Unisys VoiceSource, and Enhanced Services); demonstrations at trade-shows, fairs.
Reaching highest level of customer satisfaction
Designed, developed, implemented methods and products greatly simplifying the installation process of enterprise (mainframe, Unisys A Series) software (SimpleInstall)
Part-time professorship at the Fachhochschule, München (College in Munich, Germany) teaching mathematics for several years.
M.S.E.E., UniBwM, University in Munich, Germany
B.S.E.E., UniBwM, University in Munich, Germany
Business and Economics at FernUniversität Hagen and Technische Universität München, Germany
National Management Association, USA, Certificates of Achievements
Microsoft Certified Professional (MCP, MCDST, MSBS, Charter Member)
Languages
English, German, French (basics)
Microsoft Registered Partner
NTea (NT-Engineering Association Silicon Valley)
GI (Gesellschaft für Informatik, Germany) in partnership with the IEEE Computer Society and the ACM.
VDE (Verband der Elektrotechnik, Germany) in partnership with the Institute of Electrical and Electronics Engineers.
© Jürgen Menge